privacy policy

1. Introduction

Vet on the Loose (“we,” “our,” or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services and interact with us.

2. Data Controller

Vet on the Loose is the data controller responsible for your personal data.

3. Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, address, email address, and phone number.

  • Pet Information: Details about your pets, including medical history and any relevant data related to their care.

  • Booking Information: Details of appointments and services requested.

  • Payment Information: Financial details used for transactions (handled securely).

  • Usage Data: Information about how you use our website and services.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To Provide Services: To manage and deliver our veterinary services, including booking appointments and handling requests.

  • To Communicate: To contact you regarding appointments, updates, and other relevant information.

  • To Process Payments: To handle financial transactions related to our services.

  • To Improve Services: To analyze data to enhance our services and website experience.

  • To Comply with Legal Obligations: To fulfill legal requirements and obligations.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing is necessary to fulfill our contract with you or to take steps at your request before entering into such a contract.

  • Legal Obligation: Processing is required to comply with legal obligations.

  • Legitimate Interests: Processing is necessary for our legitimate interests, provided these do not override your rights and interests.

  • Consent: Where applicable, we will obtain your consent to process certain types of data.

6. Sharing Your Personal Data

We may share your personal data with:

  • Service Providers: Third parties who provide services on our behalf, such as payment processors and IT support.

  • Regulatory Authorities: When required by law or regulatory obligations.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal obligations. Specific retention periods may vary based on the type of data and relevant legal requirements.

8. Your Rights

Under GDPR, you have the following rights:

  • Right to Access: You can request access to your personal data and obtain a copy of it.

  • Right to Rectification: You can request corrections to any inaccurate or incomplete data.

  • Right to Erasure: You can request the deletion of your personal data under certain conditions.

  • Right to Restrict Processing: You can request to restrict processing of your data under certain conditions.

  • Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format, and to have it transferred to another data controller.

  • Right to Object: You can object to the processing of your data based on legitimate interests or direct marketing.

  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.

    To exercise these rights, please contact us using the details provided above.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction.

10. Cookies

We use cookies and similar technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Email: hello@vetontheloose.co.uk

13. Complaints

If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).