Back Button

privacy policy

1. Introduction

Vet on the Loose (“we,” “our,” or “us”). We are committed to protecting ​and respecting your privacy. This Privacy Policy explains how we collect, ​use, disclose, and safeguard your personal data when you use our ​services and interact with us.


2. Data Controller

Vet on the Loose is the data controller responsible for your personal ​data.


3. Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, address, email address, and phone ​number.
  • Pet Information: Details about your pets, including medical history ​and any relevant data related to their care.
  • Booking Information: Details of appointments and services ​requested.
  • Payment Information: Financial details used for transactions ​(handled securely).
  • Usage Data: Information about how you use our website and ​services.



4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To Provide Services: To manage and deliver our veterinary services, ​including booking appointments and handling requests.
  • To Communicate: To contact you regarding appointments, updates, ​and other relevant information.
  • To Process Payments: To handle financial transactions related to our ​services.
  • To Improve Services: To analyze data to enhance our services and ​website experience.
  • To Comply with Legal Obligations: To fulfill legal requirements and ​obligations.


5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing is necessary to fulfill our contract ​with you or to take steps at your request before entering into such a ​contract.
  • Legal Obligation: Processing is required to comply with legal ​obligations.
  • Legitimate Interests: Processing is necessary for our legitimate ​interests, provided these do not override your rights and interests.
  • Consent: Where applicable, we will obtain your consent to process ​certain types of data.










6. Sharing Your Personal Data

We may share your personal data with:

  • Service Providers: Third parties who provide services on our behalf, ​such as payment processors and IT support.
  • Regulatory Authorities: When required by law or regulatory ​obligations.
  • Business Transfers: In the event of a merger, acquisition, or sale of ​assets.


7. Data Retention

We retain your personal data only for as long as necessary to fulfil the ​purposes for which it was collected, including compliance with legal ​obligations. Specific retention periods may vary based on the type of ​data and relevant legal requirements.


8. Your Rights

Under GDPR, you have the following rights:

  • Right to Access: You can request access to your personal data and ​obtain a copy of it.
  • Right to Rectification: You can request corrections to any inaccurate ​or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data ​under certain conditions.
  • Right to Restrict Processing: You can request to restrict processing ​of your data under certain conditions.
  • Right to Data Portability: You can request to receive your data in a ​structured, commonly used, and machine-readable format, and to ​have it transferred to another data controller.
  • Right to Object: You can object to the processing of your data based ​on legitimate interests or direct marketing.





  • Right to Withdraw Consent: Where processing is based on consent, ​you can withdraw your consent at any time.

To exercise these rights, please contact us using the details provided ​above.


9. Security

We implement appropriate technical and organizational measures to ​protect your personal data against unauthorized access, disclosure, ​alteration, and destruction.


10. Cookies

We use cookies and similar technologies to enhance your experience on ​our website. You can manage cookie preferences through your browser ​settings.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be ​posted on our website, and we will notify you of significant changes.


12. Contact Us

If you have any questions or concerns about this Privacy Policy or our ​data practices, please contact us at:

  • Email: hello@vetontheloose.co.uk


13. Complaints

If you believe that we have not complied with your data protection rights, ​you have the right to lodge a complaint with the Information ​Commissioner’s Office (ICO).