Terms and conditions

1..Service Scope: Vet on the Loose provides veterinary services in the comfort of your home. Services are subject to availability and may vary based on location.

2. Booking and Payment: A deposit will be taken at the time of booking. The remaining amount for the services provided will be charged at the time of the appointment unless agreed otherwise by Vet on the Loose. Travel fees are based on your postcode and are not dependent on the number of pets seen. Deposits are refundable or transferable as per below.

3. Cancellations and Rescheduling: Appointments can be cancelled or rescheduled up to 24 hours before the scheduled time without penalty. Cancellations within 24 hours will result in loss of deposit.

4. No-Show Policy: If you or your pet are not present when we arrive for the appointment, we reserve the right to charge the consultation fee in full.

5. Liability: Vet on the Loose is not responsible for any property damage, injuries to pets, or personal injuries that occur during the appointment as consequence of insufficient restraint. Pet owners must ensure their pets are properly restrained and controlled throughout the visit. If the vet deems it necessary to sedate the pet, an additional fee will apply. Any incidents or accidents that occur due to inadequate restraint or control of the pet, are the solely responsibility of the pet owner.

6. Medical Records: All clinical history and records are securely stored in ​the Collar app. Pet owners are encouraged to download the app for ​complete access to their pet's medical history.

7. Telemedicine: In certain cases, Vet on the Loose offers telemedicine ​consultations. These are subject to the same terms as in-home visits.

8. Confidentiality: All client and patient information is kept confidential ​and will not be shared with third parties without consent.

9. Service Area: Vet on the Loose operates in specific areas. Requests ​outside the standard service area may be considered on a case-by-case ​basis and may incur additional travel fees.

10. Emergency Services: Vet on the Loose does not provide emergency ​services. In case of an emergency, please contact your routine practice ​or the out of hours supplier that we partner with.

11. Service Limitations: Some procedures, such as surgery, specific ​diagnostics, and hospitalisations, are not provided by Vet on the Loose. ​Services provided are listed on our website. If you are unsure if we can ​assist with your request, please contact us, and we will be happy to ​confirm.

12. Contact Information: For any questions or concerns, please contact ​us through our website or using the Collar app.

By booking an appointment with Vet on the Loose, you agree to these ​terms and conditions.